Regulations

TERMS AND CONDITIONS OF BIOSOMA.PL ONLINE STORE

CONTENTS:

1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS OF CONCLUDING A SALES CONTRACT
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
5. COST, WAYS AND TERM OF DELIVERY AND COLLECTION OF THE PRODUCT
6. PRODUCT COMPLAINT
7. OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS AND CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
8. RIGHT OF WITHDRAWAL
9. PROVISIONS CONCERNING ENTREPRENEURS
10. FINAL PROVISIONS
11. MODEL WITHDRAWAL FORM

The online store www.biosoma.pl cares about consumer rights. A consumer may not waive the rights granted to him under the Consumer Rights Act. Contractual provisions that are less favorable to the consumer than the provisions of the Consumer Rights Act shall be null and void, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any rights consumers have under mandatory provisions of law, and any possible doubt should be interpreted in favor of the consumer. In the event of any possible inconsistency between the provisions of these Regulations and the above regulations, the latter shall prevail and shall be applied.

1. GENERAL PROVISIONS

1. online store available at the internet address www.biosoma.pl

is run by Anna Szczygielska conducting business activity under the name of BIOSOMA Anna Szczygielska registered in the Central Register and Information on Business Activity of the Republic of Poland conducted by the minister competent for economy, having: address of place of business: 59-411 Paszowice, Paszowice 339, NIP 6951365112, REGON 380211700, e-mail address: biuro@biosoma.pl and contact phone number: 530 540 113.

(2) These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a particular provision of the Terms and Conditions states otherwise and is addressed exclusively to consumers or entrepreneurs.

(3) The administrator of the personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data are processed for the purposes, to the extent and based on the principles indicated in the privacy policy published on the pages of the Online Store. Provision of personal data is voluntary. Any person whose personal data is processed by the Service Provider has the right to inspect its content and the right to update and correct it.

4 Definitions:

  1. WORKING DAY – one day from Monday to Friday excluding public holidays.
  2. REGISTRATION FORM – a form available on the Online Store that allows you to create an Account.
  3. ORDER FORM – Electronic Service, an interactive form available on the Online Store that allows placing an Order, in particular by adding Products to an electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  4. CUSTOMER – (1) a natural person with full capacity to perform legal actions, and in cases provided for by generally applicable regulations also a natural person with limited capacity to perform legal actions; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; – who has concluded or intends to conclude a Sales Agreement with Seller.
  5. CIVIL CODE – the Civil Code Act of April 23, 1964. (Journal of Laws 1964 no. 16, item 93 as amended).
  6. ACCOUNT – Electronic Service, marked with an individual name (login) and password provided by the Customer, a collection of resources in the Service Provider’s system , in which data provided by Customer and information about Orders placed by him/her in the Online Store are collected.
  7. NEWSLETTER – Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients who use it to automatically receive from the Service Provider the cyclical content of the next editions of the newsletter containing information about Products, news and promotions in the Online Store.
  8. PRODUCT – a movable item available in the Online Store which is the subject of a Sales Contract between the Customer and the Seller.
  9. REGULATIONS – these regulations of the Online Store.
  10. INTERNET STORE – Provider’s online store available at internet address: www.biosoma.pl.
  11. SELLER; SERVICE PROVIDER – Anna Szczygielska running a business under the business name BIOSOMA Anna Szczygielska entered in the Central Register and Information on Business Activity of the Republic of Poland maintained by the minister competent for economy, having: address of place of business: 59-411 Paszowice, Paszowice 339, NIP 6951365112, REGON 380211700, e-mail address : biuro@biosoma.pl.
  12. SALE AGREEMENT – an agreement for the sale of a Product concluded or concluded between the Customer and the Seller through the Online Store.
  13. ELECTRONIC SERVICE – a service provided electronically by Service Provider to the Customer via the Online Store.
  14. USER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; – using or intending to use the Electronic Service.
  15. THE ACT ON CONSUMER RIGHTS, THE ACT – the Act of January 28, 2020 on consumer rights (Journal of Laws 2020, item 287).
  16. ORDER – Customer’s declaration of intent made via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

(1) The following Electronic Services are available on the Online Store: Account, Order Form and Newsletter.

2. Account – use of the Account is possible after a total of three consecutive steps have been performed by the Customer – (1) completing the Registration Form, (2) clicking on the “Create Account” field, and (3) confirming the desire to create an Account by clicking on the confirmation link automatically sent to the provided e-mail address. In the Registration Form, it is necessary for the Service Recipient to provide with the following details of the Service Recipient: first and last name/name of the company, e-mail address and password.

3. the Account Electronic Service is provided free of charge for indefinite period of time. The Customer has the opportunity, at any time and without giving reason, to remove the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the address: biuro@biosoma.pl or in writing to the address: 59-411 Paszowice, Paszowice 339.

4 Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart on the Online Store. The Order is placed when the Customer completes a total of two consecutive steps – (1) completing the Order Form and (2) clicking the “I buy and pay” box on the Web Store page after completing the Order Form. – Up to this point, it is possible to modify the data entered on your own (for this purpose, follow the messages displayed and the information available on the website of the Online Store). In the Order Form, it is necessary for the Customer to provide the following data concerning the Customer: name and surname/company name, address (street, house/flat number, postal code, city, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide company name and Tax Identification Number.

5. the Order Form Electronic Service is provided free of charge and has a one-time nature and is terminated when the Order is placed through it or when the Service Recipient discontinues placing Order through it earlier.

6. Newsletter – use of the Newsletter takes place after providing in the tab “Newsletter” visible on the website of the Online Store the e-mail address , to which subsequent editions of the Newsletter are to be sent and clicking the field “Subscribe”. It is also possible to subscribe to the Newsletter by ticking the appropriate checkbox when placing an order – the moment the order is placed, the Customer is subscribed to the Newsletter.

7 The Newsletter Electronic Service is provided free of charge for indefinite period of time. The Customer has the possibility, at any time and without giving a reason, to unsubscribe from the Newsletter (Newsletter cancellation) by sending an appropriate request to the Service Provider, in particular via e-mail to the address: biuro@biosoma.pl or in writing to the address: 59-411 Paszowice, Paszowice 339.

8 Technical requirements necessary for cooperation with the system ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with access to the Internet; (2) access to electronic mail; (3) web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) recommended minimum screen resolution: 1024×768; (5) enable cookies and Javascript in your web browser.

9. the Customer is obliged to use the Online Store in a manner consistent with the law and morality with a view to respecting the personal property and copyright and intellectual property rights of the Service Provider and third parties. The Customer is obliged to enter data in accordance with facts. The Service Recipient is prohibited from providing content of unlawful nature.

10 Complaint procedure:

11. Complaints related to the provision of Electronic Services by Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which was indicated in point. 6 of the Regulations) the Service Recipient may submit, for example:

12. in writing to the address: 59-411 Paszowice, Paszowice 339;

13. in electronic form via e-mail to address: biuro@biosoma.pl;

(14) It is recommended that the Service Recipient provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the Client’s request; and (3) contact details of the complainant – this will facilitate and speed up the processing of the complaint by the Service Provider. The requirements stated in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.

(15) The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.

3. CONDITIONS FOR CONCLUDING A SALES CONTRACT

(1) The conclusion of the Sales Agreement between the Customer and the Seller shall take place after prior submission of the Order by the Customer using the Order Form in Online Store in accordance with point. 2.1.2 of the Regulations.

(2) The price of the Product shown on the website of the Online Store is given in Polish zloty and includes taxes. About the total price including taxes of the Product being the subject of the Order, as well as about the costs of delivery (including charges for transport, delivery and postal services) and other costs, and when it is not possible to determine the amount of these charges – about the obligation to pay them, the Customer is informed on the pages of the Online Store during the placement of the Order, including at the moment when the Customer expresses his will to be bound by the Sales Agreement.

3. the procedure for concluding a Sales Agreement in the Online Store using Order Form

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after prior submission of the Order by the Customer to the Online Store in accordance with from point. 2.1.2 of the Regulations.
  2. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail message to the e-mail address provided by the Customer during the placement of the Order, which contains at least the Seller’s statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller.
  3. Recording, securing and making available to the Customer the content of the concluded Sales Agreement is done by (1) making these Terms and Conditions available on the website of the Online Store and (2) sending the Customer the e-mail message referred to in item. 3.3.2. Regulations. The content of the Sales Agreement is further fixed and secured in the computer system of the Seller’s Online Store.

4. PAYMENT METHODS AND DEADLINES FOR PRODUCT

1. the Seller shall make available to the Customer the following methods of payment for the Sales Agreement:

  1. Payment by cash on delivery on delivery.
  2. Payment by bank transfer to the Seller’s bank account:

    Payment in PLN:
    BANK ING Bank Śląski:
    account number: 08 1050 1748 1000 0092 9255 8708


Electronic and credit card payments via Przelewy24 – the possible current payment methods are specified on of the Online Store in the information tab on payment methods and on the website https://www.przelewy24.pl/.

  1. Settlement of electronic payment and payment card transactions is carried out according to the Client’s choice through the przelewy24 service. Handling of electronic payments and payment cards is carried out by:
  2. PayPro S.A., ul. Kanclerska 15, 60-327 Poznań, tel. +48 (61) 642 93 44, WWW: www.przelewy24.pl, e-mail: partner@przelewy24.pl. PayPro SA – entered in the register of national payment institutions kept by the Commission of Financial Supervision under the entity number in UKNF IP24/2014, as a national payment institution, hereinafter referred to as the Przelewy24 Service.

2 Payment term:

  1. If the Customer chooses payment by bank transfer, electronic payment or payment card, the Customer is obliged to make payment within 7 calendar days from the date of conclusion of the Sales Agreement.
  2. In the case of payment by card, the order processing time starts from the moment of positive authorization of the transaction.
  3. If the Customer chooses to pay cash on delivery, the Customer is obliged to make payment on delivery.
  4. If a refund is required for a transaction made by the customer with a payment card, the Seller will make the refund to the bank account assigned to the payment card of the ordering party.

5. THE COST, METHODS AND DATE OF DELIVERY AND OF COLLECTION OF THE PRODUCT

1 Delivery of Products is available in the territory of the Republic of Poland and countries of the European Union.

(2) Delivery of the Product to the Customer shall be for a fee, unless the Sales Agreement provides otherwise. Delivery costs of the Product (including charges for transportation, delivery and postal services) are indicated to the Customer on the pages of the Internet Store in the information tab concerning delivery costs and in during the placement of the Order, including when the Customer expresses his/her will to be bound by the Sales Agreement.

(3) Personal collection of the Product by the Customer is free of charge.

  1. An order placed with the choice of personal collection can only be paid by bank transfer or electronic payment.
  2. The customer will receive an email to the email address he provided that the order is ready for personal pick-up.
  3. The Seller provides the Customer with the following methods of delivery or collection of the Product:
  • InPost Parcel Machines.
  • InPost shipping.
  • Personal collection available at the address: 59-411 Paszowice, Paszowice 339, by appointment.

(4) The term of delivery of the Product to the Customer is up to 7 Business Days, unless a shorter term is specified in the description of the Product or in the course of placing the Order. In the case of Products with different delivery dates, the delivery date is the longest date given, which, however, cannot exceed 5 Days Business Days. The beginning of the period for delivery of the Product to the Customer is calculated in as follows:

  1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account or checking account.
  2. If the Customer chooses cash on delivery payment method – from the date of conclusion of the Sales Agreement.

6. PRODUCT COMPLAINT

(1) The basis and scope of the Seller’s liability to the Customer if the sold Product has a physical or legal defect (warranty) are defined universally applicable provisions of law, in particular in the Code Civil Code (in particular Articles 556-576 of the Civil Code). For Sales Agreements concluded until December 24, 2014, the basis and scope of liability of the Seller to the Customer who is a natural person who acquires the Product for the purpose not related to professional or business activity, for non-compliance of the Product with the Sales Agreement are defined by the generally applicable provisions of law, in particular the Act of July 27, 2002. On specific terms and conditions of consumer sales and amendments to the Civil Code (Journal of Laws. 2002 No. 141, item 1176 as amended).

(2) The Seller is obliged to provide the Customer with a defect-free Product. Detailed information on the Seller’s liability for a defect in Product and the Customer’s rights are specified on the website of the Online Store at information tab regarding complaints.

(3) A complaint may be filed by the customer, for example

  1. In writing to the address: 59-411 Paszowice, Paszowice 339;
  2. electronically via email to: biuro@biosoma.pl;

(4) It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the Product into compliance with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and accelerate the processing of the complaint by the Seller. The requirements stated in the preceding sentence are in the form of a recommendation only, and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.

(5) The Seller shall respond to the Customer’s complaint immediately, not later than within 14 calendar days from the date of its submission. Failure of to respond to the Seller within the above period means that the Seller considered complaint justified.

(6) The Customer who exercises warranty rights is obliged to deliver the defective Product to the address at the Seller’s expense: 59-411 Paszowice, Paszowice 339. If, due to the nature of the Product or the manner of its installation, delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.

7. OUT-OF-COURT PROCEDURES FOR DEALING WITH COMPLAINTS AND CLAIMS, AND RULES OF ACCESS TO THESE PROCEDURES

(1) Detailed information on the possibility for the Customer who is a consumer to use out-of-court procedures for handling complaints and asserting claims, as well as the rules of access to these procedures are available on website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

2 There is also a contact point at the President of the Office of Competition and Consumer Protection (phone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-950 Warsaw), whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court resolution of consumer disputes.

(3) The consumer has the following examples of out-of-court complaint and redress procedures : (1) request for dispute resolution to a permanent amicable consumer court (for more information, see: http://www.spsk.wiih.org.pl/); (2) a request for out-of-court dispute resolution to the provincial inspector of the Trade Inspection (for more information, visit the website of the inspector in charge of the place of business of the Seller); and (3) the assistance of district (city) consumer ombudsman or a social organization whose statutory tasks include the protection of consumers (e.g., . Consumer Federation, Association of Polish Consumers). Advice is provided, among other things, by email at porady@dlakonsumentow.pl and at the consumer hotline 801 440 220 (hotline open on Business Days, 8:00 am – 6:00 pm, charge for the call at the operator’s tariff).

8. RIGHT OF WITHDRAWAL

(1) A consumer who has entered into a remote contract may, within 14 days calendar days, withdraw from the contract without giving any reason and without incurring costs, except for the costs specified in point. 8.8 Regulations. To keep the deadline it is sufficient to send the statement before its expiration. Declaration of withdrawal from the contract can be made, for example:

  1. In writing to the address: 59-411 Paszowice, Paszowice 339;
  2. electronically via email to: biuro@biosoma.pl;

(2) A sample withdrawal form is included in Appendix No. 2 to the Consumer Rights Act and is additionally available at pt. 11 Regulations. The consumer can use the model form, but not it is mandatory.

(3) The period for withdrawal from the contract shall begin:

  1. for an agreement in the performance of which the Seller delivers the Product, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking possession of the Product by the consumer or a third party indicated by him other than the carrier, and in the case of an agreement which: (1) includes multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part or (2) consists of regular delivery of Products for a fixed period – from taking possession of the first Product;
  2. For other contracts – from the date of the agreement.

(4) In the case of withdrawal from the contract concluded at a distance, the contract is considered not concluded.

5. the Seller is obliged to immediately, no later than within 14 days calendar days from the date of receipt of the consumer’s statement of withdrawal from the agreement, return to the consumer all payments made by him, including the cost of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the consumer other than the cheapest ordinary way delivery available in the Online Store). The seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. If the Seller has not offered to take the Product from the consumer itself, the Seller may withhold the refund of the payment received from the consumer until it receives the Product back or the consumer provides proof of its return, whichever event occurs first.

(6) The consumer must immediately, no later than within 14 days calendar days from the date on which he withdrew from the contract, return the Product to the Seller or give it to a person authorized by the Seller for collection, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to send back the Product before the deadline. The Consumer may return the Product to the address: 59-411 Paszowice, Paszowice 339.

(7) The consumer shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.

8 Possible costs associated with the withdrawal of the consumer from the contract, which the consumer is obliged to pay:

  1. If the consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available on the Online Store, the Seller is not obliged to reimburse the consumer for the additional costs incurred by the consumer.
  2. The consumer shall bear the direct costs of returning the Product.
  3. In the case of a Product that is a service, the performance of which – at the express request of the consumer – began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance performed, with consideration of the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the fulfilled performance.

(8) The right of withdrawal from a contract concluded at a distance is not available to consumers with respect to contracts:

1.(1) for the provision of services, if the Seller has fully performed the service for the With the express consent of the consumer, who was informed before the start of the performance, that after the Seller’s performance he will lose the right withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the of the financial market, over which the Seller does not exercise control, and which may occur before the expiration of the withdrawal period; (3) in which the the subject of the service is a non-refabricated Product, manufactured according to the consumer’s specifications or to satisfy his individualized needs; (4) in which the object of the performance is a Product subject to rapid spoiled or having a short shelf life; (5) in which the The subject of the service is a Product delivered in sealed packaging, which, once opened, cannot be returned for health reasons or for hygienic reasons, if the package was opened after the delivery; (6) in which the subject matter of the performance is Products, which after the delivery, by their very nature, are inseparable from the other things; (7) in which the object of performance is alcoholic beverages, The price of which was agreed upon at the conclusion of the Sales Agreement, and whose delivery can only take place after 30 days and whose value depends on the from market fluctuations over which the Seller has no control; (8) in which the The consumer expressly requested that the seller come to him to make a urgent repair or maintenance; if the Seller additionally provides other services than those requested by the consumer, or provides Products other than the spare parts necessary for repair or maintenance, the right The consumer is entitled to withdraw from the contract with respect to additional services or Products; (9) in which the object of performance is sound recordings or visual or computer programs delivered in a sealed packaging, if the package was opened after delivery; (10) o Provision of daily newspapers, periodicals or magazines, with the exception of a contract for subscription; (11) concluded through a public auction; (12) for the provision of services In terms of accommodation, other than for residential purposes, transportation of goods, rental Cars, catering, leisure services, events entertainment, sports or cultural, if the contract specified the day or the period of service provision; (13) for the provision of digital content that is not recorded on a tangible medium, if the performance began with the express consent of the consumer before the expiry of the deadline for withdrawal from the contract and after informing him by the Seller of the loss of the right of withdrawal.

9. PROVISIONS FOR ENTREPRENEURS

(1) This section of the Terms and Conditions and the provisions contained herein apply only to Customers and Service Recipients who are not consumers.

(2) The Seller shall have the right to withdraw from the Sales Agreement concluded with Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in full or in part and regardless of the payment method chosen by the Customer and the fact of concluding a Sales Agreement.

(4) At the moment of release of the Product by the Seller to the carrier, the benefits and burdens associated with the Product and the danger of accidental loss of or damage to the Product are transferred to the non-consumer Customer. The Seller in such case shall not be liable for loss, loss or damage of the Product arising from its acceptance for transportation until its release to the Customer and for delay in transportation of the shipment.

(5) If the Product is sent to the Customer via the carrier , the Customer who is not a consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If he finds that during carriage there was a loss or damage to the Product, he is obliged to make all necessary actions to determine the liability of the carrier.

6 According to Art. 558 § 1 of the Civil Code, the Seller’s liability from under the warranty for the Product towards the Customer who is not a consumer is excluded.

(7) In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service Recipient an appropriate statement.

(8) The liability of the Service Provider/Seller in relation to Service Recipient/Client who is not a consumer, regardless of its legal basis, is limited – both within the framework of a single claim, as also for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, but no more than the amount of one thousand zlotys. The Service Provider/Seller shall be liable to the Service Recipient/non-consumer Customer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable from for lost profits to the Service Recipient/non consumer.

(9) Any disputes arising between the Seller / Service Provider and Customer / Customer who is not a consumer shall be submitted to the court of competent jurisdiction due to the location of the Seller / Service Provider.

10. FINAL PROVISIONS

(1) Contracts concluded through the Online Store are concluded in the Polish language.

2 Amendment of the Regulations:

  1. The Service Provider reserves the right to make changes to the Terms and Conditions with important reasons, that is: changes in the law; changes in the ways of payment and delivery – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
  2. In the case of conclusion of continuous agreements on the basis of these Regulations (e.g. provision of Electronic Services – Account) , the amended Regulations are binding on the Service Recipient, if the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Service Recipient has been correctly notified of the changes and has not terminated the agreement within 14 calendar days from the date of notification. In the event that changes to the Terms and Conditions would result in the introduction of any new fees or an increase in current fees, the Service Recipient who is a consumer has the right to withdraw from the agreement.
  3. In the case of conclusion of agreements of a different nature than continuous contracts (e.g. Sales Agreement) on the basis of these Regulations changes to the Regulations will not in any way affect the acquired rights of Service Recipients/Customers who are consumers before the effective date of changes to the Regulations, in particular, the changes to the Regulations will not affect already placed or submitted Orders and concluded, executed or performed Sales Agreements.

(3) Matters not covered by these Regulations shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; the Act on Provision of Electronic Services of February 6, 2020. (Journal of Laws 2020, item 344); for Sales Agreements concluded until December 24, 2014 with Customers who are consumers – the provisions of the Act on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Dangerous Product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 as amended.) and the Act on Special Terms of Consumer Sales and Amendments to the Civil Code of July 27, 2002 (Dz.U. 2002 No. 141, item 1176 as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers – the provisions of the Consumer Rights Act of January 28, 2020. (Journal of Laws 2020, item 287); and other relevant provisions of common law.

11. SAMPLE WITHDRAWAL FORM

(APPENDIX NUMBER 2 OF THE CONSUMER RIGHTS ACT)

Model withdrawal form

(This form must be completed and returned only if you wish to withdraw from the contract)

– Address:

BIOSOMA Anna Szczygielska
59-411 Paszowice Street, Paszowice 339
www.biosoma.pl
biuro@biosoma.pl

– I / We(*) hereby inform(*) about my / our withdrawal from the contract of sale of the following things(*) the contract of delivery of the following things(*) the contract for the performance of the following things(*)/the provision of the following service(*)
– Date of conclusion of the contract(*)/collection(*)
– Name of the consumer(-)s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent in paper version)
– Date

(*) Delete as necessary.